Customer service
Contact us for order questions, delivery concerns, returns, exchanges, product information, or help using this website. Include the order number when the request relates to a purchase.
Response information
Messages are reviewed during customer service hours, Monday to Friday, 9:00 AM–5:00 PM local time. Requests received outside those hours are handled on the next business day. Never send a complete card number or password by email.
Order changes
For a cancellation or address correction, contact us before the order ships. We will make a reasonable effort to help, but changes are not guaranteed after fulfillment begins. Shipped orders follow the Refund Policy.
Returns and product concerns
Before returning an item, request instructions from customer service. Describe the reason for the return and include clear photographs when an item is damaged, defective, incorrect, or incomplete. Approved returns use the prepaid method we provide, and the physical address listed below is the default return address unless customer service supplies different instructions for the specific order.
Delivery questions
If tracking has not updated, a parcel appears lost, or delivery information is incorrect, send the order number and the delivery address used at checkout. We may need to coordinate with the carrier before a replacement, refund, or other resolution can be confirmed.
Merchant contact details
Email: Support@crockpor.shop
Phone: 334-643-4700
Physical address and return address: 1102 Camellia Ridge Dr, Pelham, Alabama, 35124, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM local time.